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Forum Posts

Launching Today: Visible+ Pro!

We have some exciting news for you today and no, this is not an April Fool’s Joke! Today we are launching a new plan on our service, Visible+ Pro. Keep reading for more information on the new plan, as well as updates to Visible+. What is changing wit...

FREE TRIAL and CONNECTIVITY

Hello. I am currently on the free trial, so I can see how the service worked in my area. I noticed that I am mostly seeing the LTE icon. I also see the 5G, although much less. I contacted VISIBLE yesterday to inquire why I am never see the 5GUWB, as ...

New iPhone not working

Received my new iPhone 14 max Saturday, tried getting set up and midway thru activation the phone stopped responding. Won’t turn on or charge

Existing plan but get a new phone

HelloI have an existing service plan, but brought in my phone, about an year ago.I want to keep the plan (or can upgrade it), but get a new iPhone from Visible. I am not able to see this option online. Is there a way to do it?

No service for 43 days now.

I'm on day 43 with very minimal service. If I'm home I can use wifi calling. I have talked with customer service too many times to count. They have had me download several eSIMs and sent me 2 different physical SIMs and I have factory reset my phone ...

Data completely dropped out of the blue

As the title says, lost data in the middle of listening to music at work approx. 4am EST. I have never ran into an issue with throttling but assumed that was the case but I was getting zero data connection. I tried to login to the app and it kept say...