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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Ordering another upgrade sim chip

I’m trying to complete the upgrade on my phone, unfortunately the first chip I ordered never got delivered to me. How do I order another chip?

Madi by Novice
  • 2 replies
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Outages in Ocala, FL

The cell service dropped to less than a bar in my home. Happened yesterday (March 22, 2023) and is still happening. Outside this neighborhood, the signal increases. My wife's phone (TracFone) also uses Verizon and is having the same issue. Just shows...

Upgrade Problems - I want to scream right now

Visible has told me that they've retired my plan and I need to upgrade to the new network and pay the same price. I am trying to do the upgrade via their website. It kept trying to push me into a more expensive plan with features that I don't need. I...

elljay by Novice
  • 2 replies
  • 0 kudos