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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

required network update not setting up

I tried to complete the required network upgrade for my plan. Got through the steps to the page that says "We're setting up your service and downloading your eSIM" but it has been stuck like that for at least 15 minutes without any sign of progress i...

activation for upgrade

Hello. The app I try to download on my iPhone 7 does not download. I am repeatedly told to try again later when trying to access the Visible app. I cannot activate the new SIM without using this app...What can I do to get around this?

Resolved! Why is my phone not compatible?

I've been with Visible for about two and a half years now, and service has worked great. But now I keep getting messages stating I have to upgrade to the new network, and my phone's not compatible. It's the same Moto G Power I brought over to Visible...

Johnetx by Novice II
  • 3 replies
  • 3 kudos

Ordering another upgrade sim chip

I’m trying to complete the upgrade on my phone, unfortunately the first chip I ordered never got delivered to me. How do I order another chip?

Madi by Novice
  • 2 replies
  • 0 kudos

Outages in Ocala, FL

The cell service dropped to less than a bar in my home. Happened yesterday (March 22, 2023) and is still happening. Outside this neighborhood, the signal increases. My wife's phone (TracFone) also uses Verizon and is having the same issue. Just shows...