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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Community email verication

App will not accept email address says it is already being used. I have tried to sign up several times and that may be the issue. Please help to correct.

Randal by Novice
  • 245 Views
  • 0 replies
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Validation email not coming thru.

I've not been able to activate service due to the validation email not coming thru to my email. Got ahold of a live agent, he checked the email address and said they've been sending and to check my spam/junk folders. I did so, nothing there. He re-se...

David1 by Novice
  • 550 Views
  • 1 replies
  • 0 kudos

On free trial, how to program primary vs secondary

Had a very easy time downloading everything for the free 15 day trial. I was not paying very much attention when they were discussing how to set up primary vs secondary on my Iphone. My old number is set up right now as primary. My goal is to compare...

mm2 by Novice
  • 328 Views
  • 0 replies
  • 0 kudos

Free Trial Question

I just started the free trial today. My question is: does the free trial include the 5G Ultra Wideband and Premium Network Experience? If I'm interested in the $25/month phone plan, I want to make sure I'm comparing apples to apples. Thank you!

rdoney1 by Novice
  • 537 Views
  • 1 replies
  • 0 kudos

Resolved! Visble sign up

Hi folks,I have started a new account and while clicking through the setup pages, I clicked on "check out" but it's greyed out and I can't pay to complete the purchase. I tried re-booting, different browsers and VPN on and off. Don't know what to try...

o944 by Novice
  • 1149 Views
  • 2 replies
  • 0 kudos