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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Not receiving group text messages

I've only found an android issue in 2022, but not for iPhone. Has anyone else encountered a problem receiving group text messages using Apple Messages? I was part of a group of a dozen family members. Everyone says that they see my name and phone num...

iMessages not sending :(

I am new to Visible, I just switched over from Verizon. When I am not connected to WiFi, my iMessages do not send at all. I read another post that said to try rebooting my iMessage settings and then my phone, but after I did both of those I'm still h...

JS2020 by Novice
  • 1 replies
  • 0 kudos

Trouble transferring old number. Time to cancel Visible?

I registered with "Bring my number". I have the account number and pin. I've even contacted customer service who said that the error would be corrected and they would email me ( "We do not provide service in your area."). Though according to their ma...

DM40744 by Novice
  • 1 replies
  • 1 kudos

Can't get into Visible account to pay

I keep getting a "something went wrong" message every time I try to access help, login, or change my password. My service is turned off and I have no way of getting into my account to fix it, despite trying on my phone and my computer.

Resolved! Switching to new network - two factor login?

My phone has a physical SIM. Apparently when switching to the new network I need to log into my Visible account. How does that work, seeing as I need to get a text for two-factor authentication, and I'll only be on WiFi at that point? The person at V...