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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Not able to use service after activation

Hello,I am new member of Visible and just activated the service, but I still cannot use my phone. I have been trying to reach out to Care Team but I cannot get anybody on chat as I have been on hold for so long. Thanks

Phone bill charging me $120

I got a notification from my bank about an overdraft of $80 from visible. Not sure how that happened and then got refunded. I also got refunded $40 out of nowhere the same time. I look to see what my phone bill is and it’s $120! I tried doing chat su...

Can't receive port out pin

My phone was stolen over the weekend. I recently purchased a replacement and am switching to a different provider because visible help chat is impossible to get ahold of. I will be in the waiting list for over 30 mins and then the website logs me out...