can't avtivate .. payment doesn't go through ?

donnJ
Novice II

been trying for 2 days .  switching from verizon to visible.   i have enter verizon account, out pinn etc. under transfer process i'm at "proceed to activation"   i fill in payment method ( tried debit and 2 CC ) i click activate and  it states problem with payment  or can't accept payment at this time.  my verizon next payment is 22nd ..   have tried CHAT but end up in circle with same  "manage payment" - doesn't cover payment NOT accepted ....  

 

1 ACCEPTED SOLUTION

went on Facebook - Visible .. posted problem ... within 1 min had reply to switch to private chat. they solved the problem within 7 min ... am now on Visible ... 

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2 REPLIES 2

donnJ
Novice II

just now tried to activate and now it states " unfortunately, we're unable to process your order " .. what does that mean ? do i start over ? 

went on Facebook - Visible .. posted problem ... within 1 min had reply to switch to private chat. they solved the problem within 7 min ... am now on Visible ...