cant complete setup Error message

[smarcellis61350]

I followed instructions.

I got the transfer pin put in my old carriers account number.

It opened my account, and began transfer.

It asked me to use QR code which I tried, but I get an error

message" Incompatible mobile plan found" " We detected a Visible mobile plan, but it can't be added

because your phone's locked to a different service provider".

I also removed the unused sime from the previous provider as instructed.

I dont know how to contact a real customer service rep.

[DeanKevin64]

If your phone is locked to another carrier you won't be able to sign up with Visible until it is unlocked. 

If you haven't been able to get a hold of a live agent open the chat box select something else and when you get a text box type agent.