โ08-29-2022 01:51 AM
Service got suspended, my credit card expired.
I login to visible and update with a new credit card. Autopay is still engaged.
How can I force a payment to restore service?
Solved! Go to Solution.
โ08-29-2022 12:38 PM
I did initiate a chat with customer service. Rep said she would forward my problem to the "team". Apparently the system was down, either failed or maintenance.
I kept checking my app and the website. Then all of a sudden on one try the options I need are no longer grayed out. I made a payment and in about 20 mins my service was restored.
Incidentally I received an email from visible telling me to uncheck autopay make a payment the recheck autopay. I found that I could make the payment without doing that.
solved
โ08-29-2022 05:08 AM
Try using the app, if you did that try the website
โ08-29-2022 07:14 AM
If the service is suspended and you want to get it resolved quickly, I would reach out to Visible help directly on this one...
โ11-11-2023 12:44 AM
I had my credit card replaced as unknown persons were trying to use the number I tried to change my credit card number in my account and thought I had done so but apparently not I have the new number
โ08-29-2022 12:03 PM
I had an issue and did a chat with customer service. They processed it for me on the spot.
โ08-29-2022 12:38 PM
I did initiate a chat with customer service. Rep said she would forward my problem to the "team". Apparently the system was down, either failed or maintenance.
I kept checking my app and the website. Then all of a sudden on one try the options I need are no longer grayed out. I made a payment and in about 20 mins my service was restored.
Incidentally I received an email from visible telling me to uncheck autopay make a payment the recheck autopay. I found that I could make the payment without doing that.
solved
โ08-29-2022 01:28 PM
Oh - that's right. The rep told me to do that if it ever happened again. Thanks for updating us.
โ09-20-2023 02:50 PM
but where do you go to force a payment?
โ08-31-2022 08:38 AM
I just posted about this issue. I wish I read it this post first. My payment card on file expired and I forgot to update it. I got my account suspended on the actual due date of the payment. The payment was made as soon as I was aware of the problem ON THE DUE DATE. Iโve been out of service for three days now and running. Every agent, six of them now, state that my issue has been escalated. Even working on it RIGHT NOW. I donโt know why they do this to their customers. Itโs awful business practices.
โ08-31-2022 08:43 AM
And whatโs even worse about it, my phone line being essential for work since I work remotely now for a government agency, I canโt even take my number to port it to another carrier. Canโt port a number thatโs not active. Itโs like my own phone number is being held hostage. Itโs absolute b.s..
โ08-31-2022 08:57 AM
I think visible let's you port out your number as long you still have the number on the account (like a few other prepaid companies) even though the line expired,
โ08-31-2022 09:40 AM
Nope. Another company canโt port a number thatโs inactive. Trust me. Iโve checked.
โ08-31-2022 10:01 AM - edited โ09-01-2022 07:14 AM
Where did you check? your number is not inactive, the number is still active, there is just restrictions, I ported out my number when it was suspended more than once from a different prepaid company
โ08-31-2022 01:44 PM - last edited on โ08-31-2022 03:53 PM by kh_jenn
Hey there. Thank goodness for you, my friend. Being in chat loses a lot in translation. When agents were saying the line is inactive, that is different from the account being inactive.
i was able to port out of this nightmare.
I thank you for clearing up the misunderstanding. You are a life saver. Literally.
โ08-31-2022 01:47 PM
I'm glad I was able to help you!
โ08-31-2022 10:02 AM
If they let you generate a pin a geuss you could Port it out
โ08-31-2022 10:12 AM
Thatโs very interesting to me. I will definitely check it out again.
Thank you for your replies.
โ08-31-2022 01:50 PM
Sorry if this was always mentioned, but you can have more than 1 credit card associated with your Visible account.
Iโm married to my phone number and never want it out of my control because of an expired or replaced credit card.
โ08-31-2022 01:57 PM
Thatโs a great tip. Thanks for chiming in.
โ11-11-2023 12:52 AM
i have a new credit card number and need to update my autopay
โ11-11-2023 06:47 AM
Login to your Visible account at https://www.visible.com/account/overview where you'll find it under Manage Payments.