I have been trying since 2:30 am to have my e sim card re-downloaded back to my phone. Visible told me to remove it and they would re download it. I have been in 5-6 chats, exchanged several emails and texts to no avail. I asked for my account and a pin number to port my phone. All of a sudden, no live agent is available. I asked to file a complaint and speak to a supervisor. I received no response. I have been on facebook, messenger and chat, trying to get this resolved. I am a disabled, ill senior citizen who lives alone. I desperately need my phone in working order. Does anyone have any solutions for me? I am getting the run around. First, i was told 3-5 business days, then 1 hour, now it will take 4 hours to resolve this. I waited 1 hour and it was not resolved. I would greatly appreciate any help that is given to me. Thank you
