eSIM cannot be added?

85395JR
Novice

I have a Iphone 13 .  I was having problems locating the QR code to scan and it expired before I found it.  Now the message is "eSIM cannot be added.  Contact your carrier for more info."   

 

I my phone is also in SOS mode. I cannot send or recieve text or calls.

Who do I contact ATT?

If so what do I ask for?

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