I have asked support multiple times what the process is to activate a new phone on my account. I was told different things by different reps so I wanted to see if anyone here knew the correct answer.
I currently have an iPhone 13 Pro with the eSim installed. I will be trading in my iPhone 13 Pro for a 14 Pro next week and the 14 Pro only accepts eSim now.
So far I have been told:
1. I can delete the eSim and app off the old phone and when I download the app to the new iPhone it will automatically prompt me to download a new eSim.
2. I have to chat with support and give them the new iPhone's IMEI and then they will send me a new eSim in the app to download.
Which is correct? Do I need to keep the old iPhone around while doing this? I will be doing this all at the Apple Store when I pick up my new phone so I cannot hold on to my old phone after that as I will be trading it in with the store in person.