iPhone 14 help! eSIM transfer killed my old phone

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debryo
Novice III

โ€Ž09-16-2022 06:26 PM

Horrible iPhone 14 Pro experience with Visible. Here's what I did and now my old iPhone 12 Pro can't connect to cellular. How can I get this fixed???

 

  1. In the Visible iOS app, I initiated the process to "Transfer your SIM".
  2. I went through that process and got to the screen with the spinner saying "we're working on it, this should take less than 5 minute."
  3. 20+ minutes go by and I accidentally let the screen lock. Then the spinner froze and I had to force quite the app.
  4. My phone no longer had cellular connection though.
  5. Waited 30+ minutes. No changes.
  6. Force restart iPhone.
  7. I went back into the Visible iOS app and saw that I could complete the eSIM process.
  8. I kicked off a process to download and activate the new eSIM.
  9. Waited 2+ hours and no cellular activation. "Could not activate service. Please contact your carrier for assistance" or some such BS error message.
  10. Several iPhone and app restarts. Remove/Install the Visible iOS app. No luck.
  11. I removed the eSIM from the old phone as a last ditch effort.
  12. I've also tried to connect from the new phone but no luck there. "This phone number can't be transferred because this feature is not supported by your carrier." and also "No phone numbers found" when trying an 'other method'.

I sat on the chat queue for over an hour with no luck there. Messages sent on Facebook Messenger 3+ hours ago a zero response. I'm so screwed; I need cellular coverage.

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debryo
Novice III

โ€Ž09-17-2022 06:20 AM

Holy smokes. I got into chat and my iPhone 14 Pro actually works now. Here's what I did:

  1. Logged in to chat early NY time
  2. Waited ~1 hour
  3. I sent the chat agent all my info (full name, email, account #, phone #, new IMEI #)
  4. The agent initiated an eSIM download to the new iPhone 14 with its IMEI #
  5. I then went to the Visible iOS app and clicked "Sign In"
  6. From there the iOS activation process took over and I connected to the cellular network in under 3 minutes.

 

For my wife's phone they told me to do this. I assume this is the correct order of events, but haven't tried it yet.

  1. Setup her device
  2. Download the Visible app on her iPhone 14
  3. Sign into her account within the app
  4. Press on the button "Transfer the SIM''
  5. That will kick off the process with the correct iPhone. (I think I screwed up by initiating this on my old iPhone, but still need to verify this on my wife's new phone.)

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evanyau
Novice III
In response to Edamaso

โ€Ž09-19-2022 11:58 PM

Visible website online customer service, you need patience and a little luck,

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