iPhone 14 pSIM to eSIM Thread

[DS-VisibleMgr]

New to eSIM or working on transferring from pSIM for the new iPhone 14 ?

Use this thread to discuss your switch process and experience with the latest Apple device on Visible.

[robot]

I was stuck in this same situation SOS on both phones - until I realized you need to login the Visible app on your new iPhone 14. At that point the esim activation completed and phone number successfully

ported.

[Pakrergorecki]

My number transfer to Mint only took moments after sitting, waiting, for visible to time out my chat and put me at the back of the line for 8+hours yesterday and today. Maybe if this company was staffed correctly and made a reasonable attempt to solve these problems ahead of time they would have kept a loyal customer that often referred others. I regret my referral, switch to mint. They have real people with a real phone number. 🎤⬇️

[robot]

I was the same situation, but got it to port.

1. updated iPhone 14 to iOS 16.0.1
2. on original iPhone, initiated psim to esim on psim in Visible iOS app
3. confirmed text, then failure. Chat with specialist...
4. gave up waiting and rebooted original phone
5. At this point SOS on both phones
6. logged into Visible iOS app on iPhone 14, it asked to "continue" transfer
7. Continued with transfer on new phone and number and service activated on iPhone 14 esim

[robot]

sorry for the typo on step 2. should be:
2. on original iPhone, initiated psim to esim in Visible iOS app

As I think about it, maybe if I had started the transfer process from the new iPhone 14 (rather than the original iPhone with physical sim) the process may have been simpler?

[Rossmam]

No answer on any channel and doesn’t work. Good job visible…

[Rossmam]

Absolute ***** company. Verizon should close it down. 

[domino6713]

I certainly hope they don't.  Then, I'd be stuck paying Verizon's crazy prices just to be on their network.  Plus, no other company I checked out when I joined Visible allowed me to connect my Apple Watch so cheaply.  I'm sorry you're having a bad go of it.  Everyone seems to be.  Until 15 minutes ago, I was too.  Imagine being one of the CS reps having to put up with thousands of angry users.  It makes quitting and living in a box in some back alley seem preferable, but no one ever said I was cut out for CS work.  🤣

Have you tried chat through the website from a computer?  I've connected through chat on my laptop with no issues both times I've needed to reach them.  Yes, it took a little patience, but that's all it took.  After you initiate a chat, just keep going up to your name in the right corner, click the drop down, and click Account every few minutes.  That keeps the session active so you don't lose your place in line.  There is a countdown showing your place in line once you get in the top 50, so aside from keeping the connection alive, you can go do other things.  Have breakfast, play with your dogs...play a game...those are all the things I did while I waited. 

I hope you, and everyone else, gets their phone activated soon. 

[Tls]

Thank you for being so positive, but So many can’t get it working. I don’t have service.  Waited on chat for hours and keep getting kicked off. 

[macb00kemdanno]

No wonder the service is so cheap (I'm paying $25/month with Party Pay). They don't pay anyone for customer service during the busiest time of the year for iPhone activations -- absolutely shameful. So I'm sitting here, just waiting to use my iPhone 14 Pro.

I'll just give it a week until they get things back in order. Luckily, I still have phone service on my iPhone 13 Pro, so I'm not in any rush. I feel for you folks that lost service doing the eSIM conversion.

[trox355]

After no response from CS or changes in my account, I finally canceled my service and went to Mint Mobile.

I had to leave for work and couldn’t be without a phone.

Fortunately the cancellation and number port-out process were seamless.

Hoping everyone else here gets their issues resolved one way or another. 

[debryo]

For all those suffering with this eSIM debacle, there is hope... after you wait X hours for chat. Here's what worked for me: https://community.visible.com/t5/Need-help/iPhone-14-help-eSIM-transfer-killed-my-old-phone/m-p/2550...

[Tral225]

Same issue here. Literally nothing from Visible. The ‘solution’ on this thread might be valid but you can’t even get in touch with this incompetent customer service. I have waited 6+hours last night and now have been waiting 5+ today with no help.

[abvanga]

I have been having this issues last 3 days. I moved to Mint finally and they were very helpful and fast.

[SunriseChicago]

Chat agent wasnt able to help fully after over an hr on the chat. Got the phone working for one test text and it went into SOS mode again. So now i have to wait for an email. 

basically once you do the transfer from psim to esim the agent has to do something on their end with the IMEI2 number to get the new phone to recognize it. Then they have to reset the network on their end. I dont know if they hit reset one time too many after i did have service on the new phone but now im again in wait. 

[Tls]

I finally got through to chat on my iPad using safari. Every time from my phone app didn’t work. Also, it’s not a problem you can fix on your own. They have to do something on their end. 

[Anonymous]

@DS-VisibleMgr

Now pin one for the rest of us on Android devices having similar problems since the August 17 rollout - the issue goes far and wide beyond simply IPhone 14 and eSIM. It's only been exacerbated by the rush to iPhone 14. How about some transparency on Visible's part???

Better yet simply change the title on this one and let's turn it into a free-for-all for all!

[macb00kemdanno]

I just got my iPhone 13 Pro's eSIM switched over to my new iPhone 14 Pro. Finally was able to get through to someone on Messenger. I gave them my IMEI and within about a minute, they told me to sign out of the Visible app, then log back in. However, I got the dreaded SOS on both of my phones and I was SUPER ticked off. They said they'd escalate the issue and it would take 24 to 48 hours.

However, I ended up going tailgating (without service), and when I got home I decided to poke around. No one ever told me to do this prior, but I deleted the eSIM off my iPhone 13 Pro, then tried logging back into the Visible app. Then, it proceeded to download the eSIM to my iPhone 14 Pro and I had service (finally). If they had told me that simple step ahead of time, I could have saved myself a few hours of headache.

[marciano]

Guys, I have just successfully migrated from an iPhone 7 Plus to an iPhone 14 Pro Max.  Here is what I did:

1. Set up iPhone 14 Pro Max by updating to latest iOS:16.01.

2. Download Visible app to new phone.

3. Enable location service.  
4. Tap transfer pSIM to eSIM in Visible app in new phone

5. Activation takes place automatically within the app in the new phone.  Whole process took under 5 minutes.

6. PS: During activation, the app asked for IMEI.  It said if there were two, either would work.  I chose IMEI2.

I am typing on the new phone with Visible cell connection.  At this moment, I’m still on the legacy Unlimited plan.  The screenie is my speed.  Will upgrade to the $45/mo Plus plan.

PS: This board does not allow me to post the screenshot.

[marciano]

And just upgraded to the $45/mo Plus plan.  DL speed is about 340 to 360 mbps, per fast.com.  Just wish this board would allow me to post screenshots.  Typing on the new phone via Visible cell connection.

[Anonymous]

You can post images - they just have to be in  the cloud and you link to them. Just like the selfie I just posted over here:

https://community.visible.com/t5/Need-help/Caveat-Emptor/m-p/25718#M3962

[DS-VisibleMgr]

We have loaded a step by step on the Visible Help Center for Transferring from pSIM to eSIM. Let us know if this process is working for you. 

https://www.visible.com/help/pSIM-to-eSIM

[Rossmam]

Does not work - I never receive the verification SMS.

[vinamato9]

Does anyone have any experience transferring a number from another carrier? I am trying to switch to Visible from Verizon and got the iPhone 14 Pro I bought through visible today. I haven't been prompted once to transfer another number to the visible account I made and don't want to go through activating the phone through the app and get stuck with the new number they gave me. I can't find any info about transferring to eSIM from an outside carrier. 

[vinamato9]

In case anyone sees this in the same situation: This ended up not being an issue. I just needed to activate my new number from visible on the phone and then it prompted me to enter my transfer info. I would get on a chat or call with them first anyway because they will have to redownload your eSIM data after the initial transfer or, according to their customer service, there will be issues with service a few days later. This is also something something the app didn't do for me so I would definitely chat with a help agent as you are activating to be safe. 

[butters]

I am frustrated that I didn't think to check and see if there had been issues. I am switching from an psim to an esim. Has this issue been resolved for anyone? Should I restart the process or leave both phones charging hoping it will just work at some point?

[marciano]

I successfully upgraded from an iPhone 7 Plus to an iPhone 14 Pro Max this past Saturday without contacting Visible Care.  See my post in this thread:

https://community.visible.com/t5/Let-s-Chat/Upgrading-to-iPhone-14-and-New-Visible-Basic-Plan-30-mo/... 

[butters]

Has anyone had this issue solved for them? I am another customer who can't get ahold of anyone and now neither of my phones are working.

[domino6713]

Yes, several people have gotten it resolved...myself included.  I realize you posted this several days ago.  Hopefully, you are working by now.  The steps taken by the people who are up and running are listed earlier in this feed.

[Dmorton75]

So an eSIM thread was started, but no help is offered from Visible? It appears there have been issues with eSIM cards for YEARS and you guys still haven’t figured it out?