iPhone - Call Forwarding, Call Waiting, Show Caller ID options - all spinning

[neilh31]

Hi, new visible user here.  Just switched to an iPhone 13 mini (from AT&T Prepaid - iPhone 7) and was curious if others are having issues enabling Call Forwarding, Call Waiting and Show Caller ID (under Settings, Phone).  All 3 options have a spinning icon.

When we had AT&T we could access these options and toggle the switch to enable/disable them.  I chatted with Visible customer service and they said "we will resend a carrier update your phone."  Well, this is still not working after rebooting. 

Anyone else have the same issue or is this working for you?  Thanks in advance for any support.

[GreenSub]

I think all iPhones have this issue, at least my iPhone 11 and iPhone SE 2022 do.

[neilh31]

Thanks for the reply.  I know our iPhones on our previous carrier (AT&T) had no issues for these features (no spinning), just a toggle to turn on/off for example on call forwarding.  Maybe it's just Visible not allowing control via the iPhone settings.  

Visible support - maybe you can help answer this and/or confirm?

[MrMoonlight]

Having the same issues with Visible since November 2022. Spent hours on chat with Visible on a number of occasions without success. Apple says this is a carrier issue, two family members also have visible and cannot access these options, neither has an iPhone. Very disappointed.

[GreenSub]

Call Forwarding, call waiting, and Caller ID still work on my iPhone. Just not in the Settings menu.

BTW, here is how to activate call forwarding

Call forwarding
*72 and number to enable. A verbal verification will be played
*73 to disable. Rapid beep verification

[sosphilly]

I believe the commands to dial on your Visible (same star codes with Verizon) phone are *71, *90, and *92, so to enable it to forward to your call forwarding number or your voicemail, you need to dial:

*71<10-digit-number> Then press <SEND>. After you hear the confirmation, hang up. This will still ring your phone.

*72<10-digit-number> Then press <SEND>. After you hear the confirmation, hang up. THIS IS FOR CALL FORWARDING ONLY; this won't ring your phone at all.

*90<10-digit-number> Then press <SEND>. After you hear the confirmation, hang up. This will still ring your phone.

*92<10-digit-number> Then press <SEND>. After you hear the confirmation, hang up. This will still ring your phone.

*73  to ensure you are starting from a clean slate and disable ALL of your call forwarding settings.

[sosphilly]

I believe the commands to dial on your Visible (same star codes with Verizon) phone are *71, *90, and *92, so to enable it to forward to your call forwarding number or your voicemail, you need to dial:

*71<10-digit-number> Then press <SEND>. After you hear the confirmation, hang up. This will still ring your phone.

*72<10-digit-number> Then press <SEND>. After you hear the confirmation, hang up. THIS IS FOR CALL FORWARDING ONLY; this won't ring your phone at all.

*90<10-digit-number> Then press <SEND>. After you hear the confirmation, hang up. This will still ring your phone.

[MrMoonlight]

Thanks GreenSub, tried your suggested call forwarding procedure but still not working. Had Apple tech do a complete check-up on my iPhone again this week and everything worked OK when they ran the tests. The SIM card was also good. They said again it is a carrier issue and Suggested I change carriers. I have a Visible trouble ticket still outstanding and am waiting for them to contact me since last week. If they cannot fix this I will do as they suggest.