Hi, new visible user here. Just switched to an iPhone 13 mini (from AT&T Prepaid - iPhone 7) and was curious if others are having issues enabling Call Forwarding, Call Waiting and Show Caller ID (under Settings, Phone). All 3 options have a spinning icon.
When we had AT&T we could access these options and toggle the switch to enable/disable them. I chatted with Visible customer service and they said "we will resend a carrier update your phone." Well, this is still not working after rebooting.
Anyone else have the same issue or is this working for you? Thanks in advance for any support.
Thanks for the reply. I know our iPhones on our previous carrier (AT&T) had no issues for these features (no spinning), just a toggle to turn on/off for example on call forwarding. Maybe it's just Visible not allowing control via the iPhone settings.
Visible support - maybe you can help answer this and/or confirm?
Thanks GreenSub, tried your suggested call forwarding procedure but still not working. Had Apple tech do a complete check-up on my iPhone again this week and everything worked OK when they ran the tests. The SIM card was also good. They said again it is a carrier issue and Suggested I change carriers. I have a Visible trouble ticket still outstanding and am waiting for them to contact me since last week. If they cannot fix this I will do as they suggest.