new account creation issues

visigoo
Novice II

I am trying to sign up for new service with a phone I bought from back market. After selecting the service options it came to email and password. I entered my email and chose a password. It said "something went wrong - please contact support" - next time I tried - it said "this email address is already in use" - I guess it created an account for me but could not proceed further - I back tracked and tried a few other email addresses based on suggestion found on forums such as this. But every time it would say "something went wrong - please contact support". I think it created an account for me as I am able to sign on to it on my PC - however when I log on, I see this message in red - "You have requested the maximum # of PINs allowed. Please try again in" - what the heck is this? could this have something to do with my not able to sign up? 

since I didn't complete the process (no service address, CC info etc) - am in? will I be charged monthly service fees though I don't have any working phone.

After a lengthy chat with customer service they advised me to post on forums such as this and reddit

 

3 REPLIES 3

visigoo
Novice II

The support called me and had me uninstall /reinstall the app - all is well now

PThoopla
Novice II

Any update? I am currently in the same situation. I created a new account. I used an email that has never had service with visible. I requested a SIM card. And I chose to have visible assign me a new phone number. I set up auto pay. Now when I look at my profile it says I've reached the maximum number of pin requests. I never requested a pin. Spent 6 hours chatting and talking on the phone with visible agents. They don't see the problem. They weren't able to fix the problem. They don't think there is a problem. 

Support had me uninstall and reinstall visible app. It then worked