porting phone number: trial number displays instead of ported number

quantumleap
Newbie

I recently signed up for visible and before signing up, I did the 15 day trial and I was given a new number which I tried on a Verizon pixel 8a phone. As I was satisfied with the service, I signed up for the service using the eSIM option. The porting of my old phone number into Visible was successful. However, I'm facing a strange issue. When I call or text people, they're seeing my old trial number on their caller ID instead of my actual number. Many then try to text me or call me on the "trial" number but obviously they get a message saying that the number is inactivated.

 

Has anyone else encountered this problem  after porting a number? If so, how did you resolve it? Any advice would be greatly appreciated.

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