two phones, same house, one can't get RCS chats ??

BHinNC
Novice

My husband just got on Visible. He isn't getting (doesn't even see the group) family group texts (just us in the house). He DOES get other group texts. ANyway, RCS chats is enabled, but while my phone says "connected" his says "not supported."

 

We did an online chat a couple days ago and got nowhere. VIsible person said it should work and suggested factory reset. He just got the phone a week before and set it all up.

 

2 REPLIES 2

Button
Novice III

Is he using a pSim or eSim?  I'd recommend switching & have VCS re-sync your messaging to the network.  Good Luck BTW.

 

JJZ109
Intermediate III

If an iPhone, ensure that MMS Messaging is enabled as well.