As of May 26th, 2022 Visible is no longer accepting payments by Cash. Please check out the information below on more payment options.
A: Venmo, PayPal, and debit or credit cards are all fair game. You can also use Apple Pay, although right now it can only be used in the app, and not for autopay.
Q: How do I see my payment history?
In the App:
On the site:
Q: When does payment with autopay get processed?
A: Your autopay payment will be processed 25 hours before your bill due date. If there are any issues, we'll try again, then contact you if we still run into any problems.
Q: How do I setup autopay?
A: Autopay is the best way to make sure you never miss a payment.
Q: How many payment methods can I have tied to my account?
A: You can have 5 payment sources on your account at any given time.
Q: How long does it take for a Cash payment to be applied to my Visible account?
A: Cash payments made at a Wells Fargo ATM should register to your account in under one minute. You will receive notification of a successful payment on the ATM screen, with a printed WF ATM receipt, and a payment success notification in the Visible app.
Q: How long does it take for a payment to be applied to my Visible account?
A: Your payments are applied immediately when you submit it.
Q: What happens when I don’t make a payment by my renewal date?
A: If this happens, we pause your service until you pay again, then it comes back within a few minutes (maybe even seconds). We'll keep your actual account paused for 60 days. 50 days after that, we'll have to release your number. We don't like doing it, but sometimes we have to. And don't worry: you'll get plenty of emails, notifications, and reminders about all this after you pause your account.
Q: Will my renewal date reset if I make a payment past my due date?
A: Yes. When you make a payment past your original due date, the day you make your payment starts a new renewal date.
Q: How do I add or update a payment method for my Visible service?
Q: How do I remove a payment method for my Visible service?
Q: Can you pay your bill with Apple Pay?
A: Yes, you can pay with Apple Pay. However, there are some things to keep in mind. At the moment, you won't be able to use Apple Pay for one-time service payments. You can only use it for activation payments, and only if you have autopay turned off. Additionally, you can not use Apple Pay for autopay.
Q: How do I add a Venmo payment?
Q: I’m having issues adding Venmo as a payment option.
Q: Does my billing address need to match my shipping address?
A: Yes. Your billing and shipping addresses should match, otherwise, you may experience an error. We recommend using PayPal if your billing and shipping addresses are different.
Q: How do I update my payment details or information?
In the app:
On the visible.com site:
Q: How do I make a payment source my default payment method?
A: To make a payment method your default, log into the Visible app, and head into your account section. From there, click ‘Manage payments’ to see previously-entered payment methods. After this, click on the payment method you want to make the new default. Once you see the 'Default' callout next to it, then you’re golden.
Heads up: If you enter a new payment method, it will by default become the new default.
Q: Can I make multiple payments during a billing period?
A: You can pay once during a billing period.
Q: How early can I make a payment on my account?
A: Up to 7 days before your payment is due.
Q: I want to pay for another member’s account, how do I do that?
A: To pay for another Visible account, whether in a party or not, that account would need to be updated with your billing information.
Q: Can I pay for Visible service with cash?
A: Yes! Currently, only payments of exactly $40 for your monthly service payment can be made via the Cash Payment option