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Don’t like your phone? Here’s how SWAP works

Intermediate II

One of the main deals we have available is our Swap program. It’s a way to join Visible and get wireless service if different signs are telling you you can’t. Before we get into it, a few things to know about Swap:

  • It’s only for Android devices that are unlocked (paid off)
  • It only applies to new members who bring their number to Visible
  • There’s a $25 service payment you make when we ship the phone

What is the Swap program?

It’s a way to trade in your old, incompatible device in exchange for the ZTE Blade A3 Prime, at no device cost. You just send us your old phone and then activate your new one within 14 days.

What if I don’t activate in 14 days?

You'll be charged the full price of the phone you chose and may also need to pay the tax on the value of your new phone.

How do I send my device?

You’ll get a package from us with a return label, shipping box, and an insert to safely pack your incompatible phone. And you do this AFTER you get the new one. Remember, this must still be done within 14 days of completing the order.

Will I know when Visible receives my incompatible device?

Yes! Members will get an email to confirm that their incompatible device was received.

Will I know if I am denied for the Swap program?

Members will receive an email if they miss the deadline to send in their incompatible device.

Get started here:


Intermediate III

Please add some more phones for swap. Previously, there was ghost pepper. 

Yes I agree.  I have been waiting for something new.  


If you swap for a ZTE Blade Prime A3, does it come with the Visible app installed or do you still have to go the Google PlayStore to download the app?

I recall having to download it from the play store. It was not preloaded. You have to install the SIM as well. 

Novice II

I wish you had apple phones too!

Novice II

Will iPhones ever be eligible?

Novice III

I never got a email saying if you got it or not. 😕

Hi @NightcoreKuan! Contacting Care on chat or social media would be the best way to find out if your device was received.