We recently launched new price plans on an upgraded network, and although most customers have been able to activate quickly and easily, some of you are experiencing issues that do not meet your expectations - or ours. We’re sorry.
We are working 24/7 to make it right. We’ve included self-service troubleshooting steps on our website and app, but if those do not resolve your issue or you need additional support, please chat with us and we will address your concern.
Please know wait times are quite a bit longer than normal, and we appreciate your patience.