Caller id

[judithrosbe]

I just signed up for Visible.  When I called my land line, it showed someone else's name in the caller id and not mine.  How to I change it to my name?  Judy

[trav007]

Probably no way to change that, the caller ID is provided by your landline company. 

[Kevin49777]

I have the same issue and VISIBLE des not seem to know how to fix this.  The reality is the CNAME directory needs to be updated and VISIBLE does not seem to be able to accomplish this.  This is so odd because the parent company allows users to update their "SHARENAME" and it is an easy fix.  Unfortunately the SCRIPTS the customer service agents read from just repeat the ignorance and offer no solution.  VISIBLE has a great service, BUT they have some gapping cracks in their technical customer service and the foreign call service tech support is USELESS.

[Kevin49777]

Notice this related post: You would need to contact customer service and see if you get the one agent that knows how to put in a ticket to CNAM and get it changed. For a while now if you get the untrained agent they will just tell you that Visible doesn't offer customer caller ID which is not true, they just don't have the knowledge to request the change. I joined over 3 1/2 years ago and I was able to get mine changed to my name since it said wireless caller. Now they can have it changed to wireless caller if it shows another persons name but for some reason they won't change it to a name if it shows wireless caller even though it is the same process. 

[Kevin49777]

If you want to know what the CNAM directory shows for your phone number enter this in a web browser and put your 10 digit phone number after the "="  https://freecnam.org/dip?q=

[Kevin49777]

Useful information: How to Change Your Caller ID Name on iPhone and Android