Didn’t get my SIM card in order

[mottchance22]

I ordered the iPhone 12 mini and it came and it’s great but I didn’t receive my SIM card. I ordered the physical sim which I see now was a big mistake. Been talking to the customer service on live chat all day. Nobody can help me. I am waiting for a email from someone and it’s been hours. All I’d like to do is get a SIM card sent to me in the mail or let me switch to eSIM but every time I try it doesn’t work. I either need a refund of the whole thing or a SIM card. Why is this so hard to get right? 

[Roundhouse]

Sorry your SIM didn't show up closer to your new phone's arrival, bud.  In my opinion, though, rapid customer service solutions aren't worth the $100/month others pay.  Considering the cash you save on unlimited data, Visible's 4-24hr fixes may grow on you once the sting wears off.

TL;DR- It's no fun but once your SIM gets there, enjoy that phone and the cash left in your pocket from choosing Visible!  Just thought I'd reply to say I've been there, too.