I’m new here

[Brandyswells67]

I swapped carriers because I was told my bill would be 25? a month. Can anyone help me understand why I’m still paying 40$ 

[Airwolf]

Did you sign up for a party pay?  $40 is the standard rate, in order to get the $25 rate you must join a 'party'.

Link to site describing party pay:  https://www.visible.com/plan/party-pay

[VisiblePlayer]

You will need to join a party, which is plenty existing out there. You can even join a party from Visible app. Join them and become $25/mo. Peace

[CJinDC]

The previous posts are correct. As long as the group has 4+ members everyone receives $25 rate with no group billing shenanigans!

[Procd727]

join a party and it will lower it to 25

[Johnny123]

Good luck getting help with this - the website is not clear and their customer service reps are even less clear.  It seems like a fly-by-night type of "business" - they are incapable of handling simple technology issues much less providing what's promised.  You may want to look into switching to a more reputable carrier (Mint Mobile or HelloMobile for example).

[rwalltti]

Yes it is because you didn't join a party - this is where the $25 

Hope your next bill is $25..

[upstate-SC]

Please join a party, there are ton of links to join in the  savings spot section of this forum