ok, I fought and fought with getting my password changed through your obviously unvetted system. AND this site shows that there are a whole Lotta people that are having password change problems, and you have an addressed those at all so here I am with your fix. shaking my head (by the way your system thinks that s m h is a bad word) really?
It kept telling me info about the correct symbols. There are TWO places that give the acceptable symbols. Those two places have contradictory information.
8 digits or more long? iPhone users, you can use the strong password. This is what I ended up with.
L=letter
CL=capital letter
N=number
LLLLCLLLLLN&
So letter letter letter letter, then put a capital letter then letter letter letter letter, then put a number and put in a sign
There’s two places that shows you the signs and they are contradictory. Use the signs from the bottom section. That’s how I finally got mine to work. It was a nightmare.! I tried chatting, but it didn’t feel secure the person I was chatting with kept wanting me to click on a link that she kept sending that would take me to social medias I kept asking is there not a direct chat on your website? It felt really really spammy guys.
and all of this because I got a message on my phone from Visible saying that a trusted device had been removed. It wanted me to follow the link but I didn’t instead I went out there and tried to figure out what trusted device so they talking about because I only have one and I’m using it removed no answers to these questions. Of course I mean I love the price of this service, but the customer service leaves a lot to be desired and IT needs to fix their issues with their password changes for sure because that is a security issue that you can’t get past if you don’t get creative .
