Samsung Ultra Smart Watch

[Leroy401]

Hello I really need Samsung Ultra Smart Watch support hopefully before this year out or please early next year 2025!

[Roundhouse]

I'll join you in the hope corner,  and I even left that feedback after a short chat with Connai.

I don't have the watch yet, but as a longtime fitness band wearer, I think it would be a nice upgrade to use it for free on my plan.  Great post!

[lbrown80]

I'm thinking of switching from another carrier and I can't believe that this service only supports Apple and Pixel watches.  What the heck?  We have been long time Samsung Galaxy Watch users, currently with a7 Ultra and a 6.  The 7 Ultra is LTE so we'd like to be able to use it on the new service, but...

[DeanKevin64]

They only started supporting Android/Pixel watches less than a week ago. I don't know if they are working on Galaxy watches yet or not. It is a step forward for Android users that they support even Pixel right now. They only supported Apple for years. 

[Rybin217]

Just wanted to add to this community thread in hopes of having the Visible Product team and/or Powers to be add support for Samsung watches. Since Verizon currently supports "Standalone" and "Number Share" on the same underlying network this should not be a big ask. This will not only increase revenue but offer a complementary product to their current customer base and increase loyalty.  
At least the "Number Share" option should be piloted and solve most customers need

[Roundhouse]

Congrats- it's here.  Did anyone get connected?  How's the service?

[bliving]

Finally support for Galaxy Watches (8 and Ultra)!!

I ordered my Watch 8 Classic, paired it up to my phone, then went in for the "Set up a mobile plan."

No matter what I do, I get a "Something went wrong." when I try to activate the watch on my plan.

Has anybody successfully activated a Galaxy Watch?

[Rybin217]

I have successfully added my Samsung Galaxy watch 8 classic to my visible plan.

You can connect it to your visible plan during the initial setup or do so later Samsung wear Android app

[TeeZee]

I'm having the same issue. Chatbot help is useless.

[bliving]

I'm glad to hear you successfully added it to your plan!  I'm still working through activation with a support agent over chat.  Hopefully we can get this working.

[Rybin217]

Thank you!

I hope you and the agent are able to resolve the issue. I have paired my watch with Galaxy Buds 3 Pro to take calls, listen to music, and for navigation. I'm definitely enjoying the fact that I don't need to carry my phone when I go for runs or work out in the gym

[bliving]

After about an hour with the Visible support tech, no dice.  They apparently opened a ticket with Samsung.  A couple questions for you:  what phone model do you have and which visible plan are you on?  I'm on a Pixel 9 Pro and my plan is the now legacy "Visible+" plan.  Not sure if those have anything to do with my inability to activate.

[TeeZee]

How did you get in touch with a person on chat? All I can get is the chatbot?

Thanks.

[DeanKevin64]

Select something else, I think more than once, when you get a chat box type agent.

Another way, that is better in my book, is if you are on Facebook, Instagram, or X message them, they should respond with 5 minutes, they will send you a link for a direct chat with no waiting inline. They also have a support page on Reddit where you can message them, not sure it is working since Reddit went to chats and got rid of messaging. 

[bliving]

I was able to chat with a human when I typed, "I need to speak with a person."

Neither Visible Support nor Samsung Support was able to help me get my Galaxy Watch 8 Classic connected to Visible.  There is a support ticket open and I'm supposed to hear back in 3-5  business days.  It's now been 3 business days.  Hopefully, we can get this working.  It was the whole point of upgrading from a Watch 5 Pro.