10-25-2022 02:21 PM
Luckily I Got my money back when Visible could not deliver a new Iphone 14 Pro Max 256. They charged my card right away and were supposed to ship in two business days. Well that never happened! I finally found out after four days and hours of waiting in the chat line because of "an unusual amount of traffic-(I wonder why?) that my order "Got Stuck". I asked for a refund and that took several days--thank you phone gods! I felt like WC Feilds was laughing at me--SUCKER!
I CAN'T BELIEVE HOW BAD THE CUSTOMER SERVICE IS. I was hoping as this is a Verizon company it would be first class-It's not. It's service not as good as most of the third-world country's cell phone systems where I have lived. This long chat time is a bad business plan and should have been fixed after the first week. Have some respect for your customers Visible. I am afraid you are headed for the cell phone company dumpster.