Privacy Policy

Visible Communities Privacy Policy

Effective Date:  February 9, 2020

Visible values your business and is committed to protecting your privacy. This Privacy Policy sets forth our policies and practices for the collection, use and sharing of your information for the Visible Communities site at  Visible is a member of the Verizon family of companies.


We collect information when you visit and when you communicate with us. This includes personal information you provide (such as your name, email address, time zone, city, state, country, profile signature, biography, and avatar image), a username and password, and communications you send to us.

We also collect information when you visit our site, including through cookies and similar technology. This includes your IP address, language preferences, if you have voted in a poll, survey participation, device and advertising identifiers; pages that you visit before and after visiting our sites; the date and time of your visit; information about the links you click and pages you view within the sites and screen records.

We may use cookies, pixel tags, and similar technologies to automatically collect this information. Cookies are small bits of information that are stored by your computer’s web browser. Pixel tags are very small images or small pieces of data embedded in images, also known as “web beacons” or “clear GIFs,” that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device. By using our websites and applications, you consent to our use of cookies and similar technologies.

We collect information when you contact us. When you contact us or we contact you, we may monitor or record that communication for quality assurance, training and security purposes.

We collect information about you from others. We may obtain information about you from other sources, including from companies that collect consumer information such as demographic and interest data. In addition, if you access third-party services, such as Facebook, Google, or Twitter, from our site, to log into our site, or to share information about your experience, we may collect information from these third-party services.



We use the information we collect to market to you, and for other business purposes, including to:

  • Fulfill your requests for services, information and customer support;
  • Analyze the use of the site for our purposes, such as product, service and site enhancements;
  • Determine products and services that may interest you and market them to you;
  • Research and develop new products and services;
  • Authenticate you;
  • Customize the content you see when you use Visible sites and apps;
  • Secure and improve our services;
  • Detect and prevent potentially prohibited, fraudulent or illegal activities and otherwise in accordance with our Terms of Use; and
  • For any other purposes disclosed to you at the time we collect your information or with your consent.


We share information about you with vendors and partners who do work on our behalf and for other business purposes.

  • Authorized service providers and partners. We share your information with service providers and partners that help us with a variety of things, including development and delivery of our site and merchandise. This includes services provided by others to help us with analytics, including Google Analytics, which may include storing and accessing cookies and other information on your computer or wireless device.
  • Business transfers. We may share your information in connection with a substantial corporate transaction, such as a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
  • Legal purposes. We may disclose information (1) to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries and in emergencies such as those involving the danger of death or serious injury to any person; (2) to advance, protect or defend the rights, interests, property, safety, and security of Visible, our affiliates, users, or the public; (3) to identify, protect against, and address unauthorized or unlawful use of our sites, apps or service, or our network; and (4) to outside auditors and regulators.
  • Collections. We may disclose information to collection agencies to obtain payment for Visible-billed products and services.
  • Aggregated and De-identified Information. We may aggregate or otherwise de-identify information and use it for our own purposes or share it with third parties for their own purposes.
  • With your consent. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.

If you access third-party services, such as Facebook, Google, or Twitter, through our sites or apps, to log in or to share information about your experience with others, these third-party services may be able to collect information about you and they may notify your connections on the third-party services about your use of the site or app, in accordance with their own privacy policies.


We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure.


You have choices about certain ways we use and share information about you.

Marketing. You have choices about receiving marketing from Visible. If you would like to be removed from Visible’s email marketing list, you can opt-out by following the unsubscribe instructions, usually found at the bottom of the emails.

Do-Not-Track Signals and Similar Mechanisms. Some web browsers transmit "do-not-track" signals to websites. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.


Our site and service are designed for and targeted to U.S. audiences and are governed by and operated in accordance with the laws of the U.S. We make no representation that our site or service are operated in accordance with the laws or regulations of any other nation. By using our site or service and providing us with information, you understand and agree that your information may be transferred to and stored on servers located outside your resident jurisdiction and, to the extent you are a resident of a country other than the United States, that you consent to the transfer of such data to the United States for processing by us in accordance with this Privacy Policy.


We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “Effective Date” date above and post the new Privacy Policy.


If you have any questions about this Privacy Policy or our practices, please contact us at


California Consumer Privacy Act

The California Consumer Privacy Act, or CCPA, gives you specific rights as a California resident. The law provides you with the right to know what information we collect about you and how we use it, to access and delete that information within certain limitations, to tell us not to sell personal information about you, and to not be discriminated against for invoking these rights.

Your Right to Know

We describe the personal information we collect from Visible Community site visitors, and how we use that information, in this privacy policy.

The information we collect varies depending on your interactions with us. The California law requires us to let you know about the categories of personal information we collect and use. Categories of personal information we collect include: identifiers; records of comments you post; and other information that identifies or can be reasonably associated or linked with you.

We collect personal information when you interact with us and visit our website. We use this information for business and commercial purposes as they are defined by the CCPA. Service providers we use to do work on our behalf (also called vendors in other sections of this privacy policy) may also use information for the same purposes. We share information with service providers as necessary for them to perform work for us. They are required to protect the information they receive from us or collect on our behalf and use it only for the specific purposes that we allow.

“Business and commercial purposes” includes providing services to you; communicating with you and providing customer service; personalizing your experiences; improving our services; providing marketing and advertising; debugging; auditing our processes and services; short-term transient uses; research; and security, fraud, and legal compliance purposes. Examples and additional detail about these types of uses can be found in our privacy policy.

Your Rights to Access

You have the right to request access to specific pieces and categories of personal information we collected about you in the past 12 months. Visible Community site visitors can do this by logging into your Visible Community account and navigating to My Settings > Personal > Personal Information and clicking “My Personal Information” under “Downloads.”

Your Right to Delete

Requests that Visible delete your personal information are subject to exemptions under the CCPA. We will retain certain information required for security, legal, or other business or commercial purposes only as long as necessary for business, accounting, tax or legal purposes and then securely delete it.

Visible Community site visitors can request deletion of personal information by logging into your Visible Community account and navigating to My Settings > Personal > Close Account.

Your Right to Say “Do Not Sell”

The CCPA gives you the right to say no to the sale of personal information. Visible does not sell personal information as defined by CCPA from Visible Community site visitors.

Your Right to Not Be Discriminated Against

We will not discriminate against you if you exercise any rights described in this section. We will not deny goods or services, charge different prices or rates for goods or services, or provide you a different level or quality of goods and services. You also have the right to receive information about the financial incentives that we offer to you.

Where to Exercise Your Rights

Visible Community site visitors can exercise their rights by logging into their Visible Community account and navigating to My Settings > Personal > Personal Information and clicking “My Personal Information” under “Downloads” to access your data or navigating to My Settings > Personal > Close Account to delete your data.

You can authorize an agent to exercise your California privacy rights on your behalf. To designate a California business or an individual as your authorized agent to exercise your privacy rights, send your name and Visible Community username to along with the name, address and email of your authorized agent. We may require additional proof that you granted the authority.

If you have questions about any of your rights under CCPA that are described above, you can email us directly at

Are you a Visible wireless customer? Please visit the Visible Data and Privacy Portal to exercise your CCPA rights.  Are you a Visible Merch Store customers?  Please visit the Visible Merch Store Privacy Policy for information about how to exercise your CCPA rights.

Other California Privacy Rights

California customers may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed.

California residents under age 18 who are registered users of online sites, services or applications may request and obtain removal of content or information they have publicly posted. Your request should be submitted to Visible Community moderators in a private message or by email to and should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.


Nevada law allows consumers to opt out of the sale of personal information by online service providers such as website operators. Nevada law defines “sale” as the exchange of certain personally identifiable information for money, where the recipient also intends to sell that information. Personally identifiable information includes name, address, phone number, Social Security number, or any identifier that can be used to contact a consumer electronically.

Visible does not currently sell personal information as defined by Nevada law and has no plans to start. If Visible ever starts selling such personal information, current Visible customers, including Visible Community site visitors, will be opted out. If you have any questions, please contact us at