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Forum Posts

Why give a new number when I wanna port in? Confusing!

Why do you require your customer to select a new number even though they need to port in their number? The business logic is just confusing. There should be two check-out options to separate different users, one for the new numbers, one for the porti...

New Customer

Hello!I previously submitted a request for help activating my new iPhone 14.I would like to inform you that the issue has been resolved. I downloaded the Visible App and was able to Activate my new phone! ( I had missed that one easy step earlier th...

Sim will not activate

we have been trying to activate my new phone’s SIM card for going on 5 days now. We have done everything Visible suggested and nothing has worked. We have tried to chat, Facebook message, and tweet visible for help and are getting no response and kic...

Port in Straight Talk keeps saying wrong zip code

Can anyone point me in the right direction ? First they said there was an error with the account number, and got through that, then they said the PIN was wrong, got past that, now it’s zip code. I am not fat fingering. I don’t know what to do.

JFS by Novice
  • 11765 Views
  • 5 replies
  • 1 kudos

Upgrading to iPhone 14 and New Visible Basic Plan ($30/mo)

I am currently on the legacy Unlimited plan with an iPhone 7 Plus and pay $25/mo with Party Pay. I am thinking about upgrading to iPhone 14 and jumping on the new $30/mo basic plan. What steps should I follow, once I receive the iPhone 14?I tried Cha...

marciano by Intermediate
  • 11122 Views
  • 9 replies
  • 4 kudos

Apple iPhone upgrade program

I’m currently part of the iPhone upgrade program through apple but now that I have switched out of Verizon into Visible I will not be able to be part of that program. I figured I would mention that here just in case anyone had questions or needed to ...