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Forum Posts

Chat Wait Times Are Ridiculous

I can understand that chat support being an acceptable communication method, but the wait times need to be at most 20 minutes. It's often so long that they don't even give you a queue count number. I believe that means well over an hour! With the pri...

Anon by Novice III
  • 6027 Views
  • 18 replies
  • 6 kudos

Signal Loss

I joined Visible in 2019. Since then, I've convinced my dad; 7 coworkers, their wives and kids; my best friend, his wife and their three kids; my best friend's mother-in-law, father-in-law, sister-in-law, brother-in-law and their kids; two of my best...

phaedra by Novice
  • 1458 Views
  • 2 replies
  • 0 kudos

Resolved! i gave it a good run

Well i tried but just can't take the poor data speeds (.36Mbps DL) anymore and with the price increase its a good time to go back to AT&T prepaid for the 25$ a month deal.

GWB by Novice III
  • 5509 Views
  • 19 replies
  • 2 kudos

Android watches

Will Android users ever get an answer on when we can use our watches? Some people don't like apple devices and not fair to us Android people that visible seems to favor Apple over us. Think they been supporting apple watches for 1 year or more now......

SJS0421 by Novice II
  • 2938 Views
  • 5 replies
  • 7 kudos

Eastern Kentucky Flood Cleanup -> No service

I traveled to Eastern, KY to assist with flood cleanup. Somewhere east of Lexington, my phone just stopped working. The signal bars had an exclamation point (!) and the phone said "Emergency Calls Only." The phone would not connect the entire weekend...

bliving by Novice
  • 536 Views
  • 0 replies
  • 0 kudos

Thanks, Visible!

In light of some more negative feedback regarding the new plans and process of changing, I’d like to say this: the new plans are awesome! I hated the cloud technology backing the old system, and am glad to see my ping from from ~250ms to around 30ms,...

carter_s by Novice II
  • 7434 Views
  • 21 replies
  • 3 kudos

Customer service causes me confusion

I don’t understand when I’m given a phone number that is active under another person and then give it another phone number same thing finally giving a third number that seems to be clear of other users and then I asked for the caller ID to reflect my...

MiOlive by Novice
  • 902 Views
  • 1 replies
  • 0 kudos

Apple Watch without family setup

Hello, I understand the $5/month plan for a watch is as a connected device sharing the iPhone number. Since Visible does not support family setup is there anyway to pay full monthly service price for the watch and let it have its own number and be it...

sevich by Novice
  • 4840 Views
  • 3 replies
  • 0 kudos