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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Bringing in a cell number when joining

I just signed up and got new service started with Visible. I did my cell phone and then my husband did his process for set up. His cell phone is still not working after almost 4 hours. Any recommendations for next steps? We have tried the toggle of a...

kdeb by Novice II
  • 2 replies
  • 0 kudos

Can't Receive Calls/Text and Log into Account - # ported

I signed up and ported #. Said all went well and should restart and in 30 minutes would be good but been 2 hours and can't call/text send and receive. Tried to log into account but wants to send me text to verify account but can't receive text. HELP....

Lpicket by Novice
  • 1 replies
  • 0 kudos

Absolutely frustrated trying to get visible cell plan

I have been trying to get my husbands cell on visible for over 2 weeks now. I ordered a physical sim and fedex decided I did not live here and sent the sim back (live in country, too far to drive for one package). Chatted with visible and “no problem...