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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Total Monthly Charges

Putting aside taxes and fees, is there a $20 smart phone monthly charge similar to a current plan I have? I'm trying to figure out if the $40 is really $40, or if there are other charges I'm not aware of. Again, I know not including taxes and fees, e...

Visible is over charging us and offering no path forward!

Perhaps someone else is experiencing this, or this will gain the attention of a Visible customer support member. My wife is being overcharged for her first month of service. It's supposed to be $5, but they charged her $40. Now her account shows "sus...

fitz007 by Novice II
  • 2 replies
  • 1 kudos

Attn Visible: I Have A Question Regarding Party Plans

Hello, When I signed up with Visible I joined a pay party with nearly 12,000 members. I understand that if a number of people should leave the party in any given month, there will still be plenty of members left to sustain the party over and above th...

Can't access website - 403 FORBIDDEN

I have been trying to pay my bill for 4 days now and I either get a 403 or 404 FORBIDDEN error. No access from either of 2 browsers on my phone, 3 browsers on iPad or 2 browsers from laptop. I get emails just fine warning me to pay my bill but the "M...