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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Resolved! Billing

Billing me $40/month when plan is $30/month! Can this be corrected/adjusted?

dgsaxton by Novice II
  • 3266 Views
  • 6 replies
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Can't reactive service

I'm trying to reactive my service by clicking on the link that says: Attention:Your service was cancelled on 09/28/2022. Want to come back?Click here to restart your service. When I click on the link, it gives an error. I've been trying to chat with ...

PSIM to ESIM enable plan switching?

I moved another line over... this involved a PSIM, as the device I purachased was an iPhone 13p. Port from ATT. It almost was smooth, but the iphone arrived without a PSIM, and the friendly chat rep explained that he couldn't set it up with an esim, ...

swerve by Novice II
  • 1009 Views
  • 0 replies
  • 0 kudos

Phone Swap Promo

I sent in my old phone as a swap for the Midnight when I started my service. I was billed $100 for the Midnight this week. The old phone I sent in was eligible for the promotion so I don't understand why I was billed for the Midnight.

Visible customer service non existent?

I've been trying to get help with an issue with my account for over two weeks. The chat option never works. The one time it did they sent me to Facebook to message there. I've done that and now the only responses I get are copy/paste messages that ne...