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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Resolved! Pay in advance?

I was waiting on my first billing cycle, and noticed cant pay a few months in advance. Is that possible?Only option is to pay one month at a time. Kindly assist.

EddieJ by Novice
  • 2 replies
  • 1 kudos

Billing mistake

I started years ago on the Visible plan, then changed to Visible+ about 5 weeks ago when I travelled to Puerto Rico. When I returned after a week, I changed back to the standard Visible Plan. I was appropriately billed $35 for last month, but now I'm...

Payment History Page Errors

Is anyone else unable to view the Payment History page on either Mobile (iOS 16.5) or Web (Firefox and Chrome)? On web it just shows the loading graphic forever and on mobile it pops up an error saying "Oops. Something went wrong, we are working hard...

arodman by Novice II
  • 3 replies
  • 0 kudos

Resolved! combine 2 accounts

I have 2 visible phones and have been trying to link the accounts with no luck. Help.

gunshop by Novice
  • 3 replies
  • 0 kudos