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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Basic Service

It appears that the basic service fee is now $25/monthWhy am I being charged $30/month?

visible lies and service that doesn't actually work

Thanks for nothing, Visible. Your "customer service" reps have repeatedly lied. You charge customers for a service that doesn't work. Shame on you.I realize this post will do absolutely nothing (non existent complaint resolution within Visible). Foll...

Connection protection

I’m in the connection protection program. Yes, I was approved. And yes, I have a card from Blackhawk. However, what is going to happen when I use that card to apply on my Visible bill?Is Omnicard/Blackhawk going to deny it? I have placed it in my pay...

Documentation on Upgrade Service- NONE

I am extremely disappointed in Visible. I have been with them for years. Purchased a Google Pixel 6 through their store and Affirm. A couple months ago, my phone got yet and I had it replaced with Assurant. They provided me a Google Pixel 6 Pro as a ...