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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Referral code

I am new to visible and i can't find the referral codes. I haven't received my new phone is this required?

gls7356 by Novice
  • 548 Views
  • 1 replies
  • 0 kudos

Billing

I forgot to pay my bill, so at 12am my service was disconnected. When I noticed it was disconnected I went on the app to try to pay, but the buttons I click to pay are all grayed out. So I don’t have service and can’t even pay to turn it back on. Has...

Resolved! Network upgrade not working - goes to shopping cart

I am trying to run through the network upgrade on existing visible esim iPhone 10. It starts the process then brings the app to a shopping option to get a new phone. I tried. the website and delete/reinstall app. But the app was just updated so that ...

Darksith by Novice II
  • 2660 Views
  • 7 replies
  • 1 kudos

Network upgrade needed

I have ordered and installed the new sim card. Thought I was all set and according to the app, I was. Now I am getting a daily email that a network upgrade is required. I thought that is what I just did. I don't know what the problem is. Any thoughts...

Rayzien by Novice
  • 968 Views
  • 1 replies
  • 0 kudos