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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Validation email not coming thru.

I've not been able to activate service due to the validation email not coming thru to my email. Got ahold of a live agent, he checked the email address and said they've been sending and to check my spam/junk folders. I did so, nothing there. He re-se...

David1 by Novice
  • 1 replies
  • 0 kudos

Resolved! You guys are a joke in terms of starting up a service

I decided to switch to Visible for me and my wife. I started an account for her and put the IMIE number to see if it works for a Esim, it did great! Told me to go to app to continue and I got a constant message of saying sorry the phone isn't compati...

JGill by Novice II
  • 15 replies
  • 0 kudos

Lost sim

I lost my sim card so I cannot get the code. I want to order new sim or get esim but cannot sign in. What should I do? Please help me.

Number was changed without my order or my permission.

I received an email that my number was changed. I didn't request about that. Now I don't have any mobile service. I can not get a message to come in my account to chat with customer service. I don't have access to any services with two factor authori...