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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Number was changed without my order or my permission.

I received an email that my number was changed. I didn't request about that. Now I don't have any mobile service. I can not get a message to come in my account to chat with customer service. I don't have access to any services with two factor authori...

Changing from Visible to Visible+

From various posts I thought I could get better answers here in community than chat or phone call. I have the visible plan on one of the phones in my family. It’s a iPhone 7S Plus. The data is terrible. I have done all of the suggestions I could find...

2-Step Verification

I'm trying to sign into my account so that I can upgrade as I am required to do. I do NOT receive a code for the 2-step verification. What can I do? I can't sign into the account.

chipmp8 by Novice
  • 1 replies
  • 0 kudos

2 part authentication

2 part authentication does not work. Cannot log in to my account to pay bill. And because I cannot log in I have no access to online help so they can disable the multi factor authentication. This has happened before by the way since they added this, ...

sward by Novice II
  • 1 replies
  • 1 kudos