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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Resolved! Upgrade questions

Have questions:Why does it say "$25" , yet when I select it shows "$30" for monthly bill of $35.00?Will I get "dinged" for 2 payments?Will I have use of my ohone until new SIM arrives?TIA

NanaX2 by Newbie
  • 1 replies
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visible lies and service that doesn't actually work

Thanks for nothing, Visible. Your "customer service" reps have repeatedly lied. You charge customers for a service that doesn't work. Shame on you.I realize this post will do absolutely nothing (non existent complaint resolution within Visible). Foll...

Upgrade Problems - I want to scream right now

Visible has told me that they've retired my plan and I need to upgrade to the new network and pay the same price. I am trying to do the upgrade via their website. It kept trying to push me into a more expensive plan with features that I don't need. I...

elljay by Novice
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  • 0 kudos

Support chat not working

I have been trying to ask a question using the chat box after I have logged into my account. Connai, the Visible Digital Assistant, does not respond to my question. It says if it can not help me, it will get someone who can. Then it does nothing. In ...

iPhoneK by Novice
  • 1 replies
  • 0 kudos

Visible website down?

I was in the middle of trying to find out how to get my phone that didn't get delivered when I was disconnected and received a server error. I haven't been able to connect for the last hour, is this a known problem?