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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

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App Issue After Update to 4.2.7 on iOS 16.1.1

I have been using Visible for nearly a year, after updating I sign in and the “Get started” page appears. It will not show my account info, I can Check my Current Phone or Shop New Devices. If I check and enter my eSIM it takes me to an empty cart an...

Manager

Is there any chance I can connect with a manager over the phone? I have been promised a phone call 3 times with no response. Each time I go onto a chat, I get booted after 5 minutes waiting.

Visible app does not work

Visible app stays stuck on the white screen. I’ve updated the app. Updated iOS. Deleted. Redone everything. Chat has no idea. Log in on another device same thing. Log in on the web- I can see more but cannot access “overview”. If I didn’t have autopa...

There needs to be some way to disable Email-to-SMS spam

Here's the issue, I get nothing but spam text messages all throughout the day. Not from phone numbers, but instead from email addresses. It's always outlook or hotmail email addresses just sending me mountains of spam at all times during the day, and...