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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Sim Card Size

I requested a replacement sim for my Galaxy A51 which requires a nano size sim. I received the new sim today but it is the wrong size. I contacted Live Chat and they informed me there was no way to order a specific size. I have been with Visible sinc...

Ordering issues

@ I’m a current Visible customer. However, I’ve been trying to place a order for a new iPhone 11 for my son for Christmas and put him with visible too. every time I place an order it gets canceled out on Visible’s end. I’m paying with affirm financin...

Rteal88 by Novice
  • 898 Views
  • 0 replies
  • 1 kudos

Log In - too many failed login attempts

I have recently tried logging into my visible account and i keep getting a failed login due to too many failed log in attempts even though no one has this account and i try to reset with my phone number but i never get my rest link has anyone had thi...

EIC2019 by Novice II
  • 1433 Views
  • 1 replies
  • 2 kudos

No help anywhere- can’t login

I received two emails October 12 and 13th saying my email had been changed and my billing address had been changed. And if it wasn’t me to contact them immediately. I have been trying since that day via chat to contact anyone. I have been on hold thr...