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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Exchange

Visible’s website states Visible Return PolicyYou are permitted one exchange. To make the exchange, returnthe merchandise (including device, charger, battery, instructions,and any other components) in the ORIGINAL box. Allmerchandise must be in like-...

Abe456 by Novice
  • 1511 Views
  • 2 replies
  • 1 kudos

Resolved! Wifi calling won't work without cell reception?

I was told by a chat assistant (after they checked with someone to be sure) that WiFi calling only works if you have cell reception. Is this actually true?The reason I want WiFi calling is because I don't have cell reception where I live. When I had ...

QmB by Novice II
  • 6876 Views
  • 11 replies
  • 3 kudos

Resolved! avatar selection limited; any help appreciated

Hello new friends,Individualizing one's profile herein by avatar selection is poor.If one has a better preferred avatar in mind, does any mechanism exist to import it, please?Of course, no IP, rude or advocacy symbol is proposed. Not a joke or trick....

Email address

I was a customer in FEB 2022 and left Visible to try out another cell provider. Now I want to return to Visible but it will not let me reuse my old email address. The old account still pulls up and lets me log in but will not let me restart service e...

suds by Novice II
  • 13242 Views
  • 13 replies
  • 5 kudos

Worst so called "carrier" I have ever experienced!

I have seen some bad service from carriers but Visible has topped the list of worst carrier’s by far. I just joined and have had nothing but issues and a lot of wasted troubleshooting time as well as extremely rude customer service.nothing but issues...