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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Free Trial Question

I just started the free trial today. My question is: does the free trial include the 5G Ultra Wideband and Premium Network Experience? If I'm interested in the $25/month phone plan, I want to make sure I'm comparing apples to apples. Thank you!

rdoney1 by Novice
  • 1 replies
  • 0 kudos

My Name

I was making my account here and put my full name in and was told my last name was bad or a bad word. So I will not put it here but it means happy besides not straight and 3 letters. And it is my last name so I am a bit upset that it was called bad. ...

Pixel 7a Not updating to new (June 2023) security update

Hello. I have a Pixel 7a and have been trying to update it to the June 2023 security patch and it keeps telling me it's up to date (with the May 2023 security patch). My wife's Pixel 5a updated fine a few days ago when the patch was released. I just ...

GoDawgs by Novice
  • 2 replies
  • 0 kudos

sites broken, numerous mistakes made by visible

The site is down since yesterday. It went down while I was talking to a customer service bot. The bot could not connect me with a representative, and then the site went down. I was trying to get information on the new network change and the free phon...

nooo by Novice
  • 1 replies
  • 2 kudos

Lost sim

I lost my sim card so I cannot get the code. I want to order new sim or get esim but cannot sign in. What should I do? Please help me.