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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Travel Sim Locked

I recently purchased a new phone through Visible on December 29th, and my phone is Sim Locked until late February, but for the whole month of February I will be going to Thailand. I am in need of service while in Thailand, and every support agent I'v...

Bennett by Novice II
  • 4 replies
  • 1 kudos

Credit Card Processing

I've been trying to purchase a phone since 12/23. I'm able to submit an order & get instant message that it's successful but do not receive confirmation email, nor is an order showing in my account. I'm charged on my credit card & have spoken to them...

Mjguild by Novice II
  • 0 replies
  • 0 kudos

ESIM transfer from iPhone to new iPhone a disaster. Be warned.

I thought it was going to be easy.24 hours later I still have no service.I was on with Facebook chat assist for six hours yesterday and now they seem to have ported out my phone number that I have had for 12 years (? Yes, really!) and want to assign ...

stpete by Novice III
  • 2 replies
  • 0 kudos

Apple Watch and a plan

Please help. I’d like to add a plan to my #Apple Watch, I think. But it says to go to my watch app to add a plan. ??? I don’t see an option in my watch app to add a cellular plan. I am sooo lost. And waiting on someone from support to chat with liter...