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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Communication with help team

Hello all, I received an email from the help team asking for a screenshot of the problem I have and when I replied it bounced back because they don't accept emails. I don't do Facebook or Twitter or any other social media, so how are I supposed to se...

JBW by Novice
  • 223 Views
  • 0 replies
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Which Bands?

Does anybody know which bands Visible uses for LTE service? Do they use the exact same bands as straight Verizon service (I think they use 2, 4, 5, 13, 46, 48, 66). I'm curious because there's a location where we go on an annual camping trip that the...

Fisher99 by Novice II
  • 2046 Views
  • 4 replies
  • 0 kudos

Change payment due date.

I want to change the payment due date for one of my Visible lines. Visible Customer Service wasn't able to help. How can I change the payment due date?

JMT by Novice II
  • 904 Views
  • 3 replies
  • 0 kudos

free trial

I would like to cancel my 15 day free trial but I can't find out how to do it.

jhw by Novice
  • 1027 Views
  • 3 replies
  • 0 kudos