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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

e SIM card

I have been trying since 2:30 am to have my e sim card re-downloaded back to my phone. Visible told me to remove it and they would re download it. I have been in 5-6 chats, exchanged several emails and texts to no avail. I asked for my account and a ...

OD1958 by Novice
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  • 1 replies
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Resolved! Google Pixel on payment plan ok?

A few months ago I purchased a Google Pixel on payment plan directly from Google, not from my carrier (Verizon). Since this phone is unlocked can I use it with a new Visible plan but continue to pay it off over time (goggle payment plan)? I saw verba...

Jhon by Novice
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  • 2 replies
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troubleshoot poor call quality

My call quality has never been great, even before switching from Verizon to Visible, but lately it has been awful. Specifically, there are very frequent lapses during a call. There is no discernible pattern to this, it can happen when I am on cellula...

bring phone

I'm interested in switching from Verizon to Visible. I am still making monthly payments for the phone under my Verizon plan. I can not get an answer as to how this scenario would be handled if I should choose to switch to Visible.