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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Order Interrupted - can't start again; Pending Trade-In

Started an order earlier today, website coughed, redid the order and got confirmation of the pending trade-in but no other order confirmation. Spent forever in chat. Somehow the order got placed and then cancelled (two credit card transactions). Was ...

billing

tried to purchase of iphone last evening from visible, my credit card company blocked the transaction as fraud alert. Told credit card company to allow purchase. Now every time I try to use same credit card visible says problem with credit card. chec...

New order tracking

Visible is sending me a new SIM card. I can see the order number in my account, but no tracking number. Normally, I'd do a chat with them, but I spent THREE hours on a chat yesterday (2 hours waiting, 1 hour with the rep). Their Customer Service is s...