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Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Trying to buy New phone

Trying to get a new phone and out of the blue is declining my credit card that I pay my monthly bill with. When verify my address and then ask me for my payment method. I pick credit card debit card fill out the information which they should already ...

Cvh1 by Novice
  • 2 replies
  • 0 kudos

Error When Trying To Use A Payment Option - Please help.

Hello,Any help would be appreciated. I have been trying to help my fiance switch over to Visible. Everything is fine until he tries to pay. It continuously gives an error for alternative payment. He doesn't have PayPal or Venmo and wants to use his c...

trying to start service

i have been trying to get service started and am getting nowhere the chat just stopped and the reset link will not be sent to me and can't talk to anyone on the phone

Ordering issues

@ I’m a current Visible customer. However, I’ve been trying to place a order for a new iPhone 11 for my son for Christmas and put him with visible too. every time I place an order it gets canceled out on Visible’s end. I’m paying with affirm financin...

Rteal88 by Novice
  • 0 replies
  • 1 kudos

Ordered 2 weeks ago. Now order cancelled!

I ordered a phone 2 weeks ago. I contact chat to see what's going on and get informed my order has been cancelled and my account is on hold. Then chat stops responding. Why was my order cancelled? Why is my account on hold?