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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

iPhone upgrade offer/Loan not paid off: RESOLVED

I received the email offer in October 2024 below to upgrade my iPhone and pay off the loan with Affirm. The phone was sent back to Visible and my account shows it was accepted in good working order for a value of $520. But Affirm was never paid. Afte...

I am so mad right now!

Paid for the $395 annual + service, because of the 5G UW which coverage map shows. Guess what only 4G and I'm not hidden away somewhere, I'm surrounded by businesses and residentials out in the open, the coverage map only shows 5G UW, 94954. Heres wh...

NOT ACCEPTING PAYMENT METHOD

I just bought a brand new iPhone 15 and switched to the Visible+ Plan, and Visible is not accepting any of my payment methods to pay my bill. I have tried 3 different credit cards, my PayPal account, Apple Pay and my debit card, every single time the...

Account terminated

I'm trying to just sign up for Visible. I don't need a free trial, I just want to sign up.Here's my problem: A couple months ago, I tried the free trial and it threw me an error - they couldn't get me started. They told me on support they saw the err...

Resolved! Does actual "Customer Service" exist at Visible?

Serious question. using my own experience with Ticket #***** and the other basic customer service requests and questions I read in the forums. I have not heard ANYTHING from Visible on my issue (Visible's lack of an up-to-date address database) since...