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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Resolved! Does actual "Customer Service" exist at Visible?

Serious question. using my own experience with Ticket #***** and the other basic customer service requests and questions I read in the forums. I have not heard ANYTHING from Visible on my issue (Visible's lack of an up-to-date address database) since...

Gift card

Hola, tengo casi un año de haber contratado el servicio de visible, es excelente, me gusta mucho, pero desde que hice trade in con mi teléfono anterior no me han mandado la gift card con el Total que valoraron mi teléfono. Tampoco he podido comunicar...

Agnes by Novice
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Upgrade Phone Current Customer

Is it possible for an existing customer to purchase or upgrade to a new phone without going through the Affirm payment option? If so where is the selection to opt out of the Affirm payment financing options?

5 orders automatically cancelled

5 times I placed an order for a SIM package (porting my number and keeping my iPhone), got confirmation, and then had the order automatically cancelled within 2-6 hours with no indication why. Customer service was not able to help. Couldn’t say why t...

S23 to S24 Upgrade

Trying to upgrade my 50% paid Galaxy S23 with 256 MB phone to an S24. Only option available is 128GB I want 256. Payment option only gives me 36 months payment option I want 24. How to I get this resolved?