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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Documentation on Upgrade Service- NONE

I am extremely disappointed in Visible. I have been with them for years. Purchased a Google Pixel 6 through their store and Affirm. A couple months ago, my phone got yet and I had it replaced with Assurant. They provided me a Google Pixel 6 Pro as a ...

Visible Not Letting Me Buy a New Phone

I have been using this service for about two years now. Its a wonderful service and I love my phone. However, the screen broke recently after an unlucky drop, and I was looking into replacing it. I try to buy a new phone, and it goes through the whol...

ADCalm by Novice II
  • 4 replies
  • 1 kudos

Been waiting 2 weeks and just want to cancel my order!

I placed my order for e-SIM 2 weeks ago because the site said it could be activated in as little as 15 minutes. I contacted support after a few hours and was told to wait 72 hours. I've contacted chat 3 times since and they always say "keep waiting"....

getting "Service cancelled" message on website

I created an account about 6 months ago but never actually signed up. I returned to the website today and tried to shop for phones and got these messages. Please advise. Thanks.Service cancelledSorry to see you go. We’ll save your email address in ca...

Jeremy by Novice
  • 0 replies
  • 0 kudos