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Launching Today: Visible+ Pro!

We have some exciting news for you today and no, this is not an April Fool’s Joke! Today we are launching a new plan on our service, Visible+ Pro. Keep reading for more information on the new plan, as well as updates to Visible+. What is changing wit...

Request for Reconsideration – Account Flagged for promo offer

Hi Visible team,I recently upgraded from the Visible base plan to the Visible+ Pro annual plan specifically to take advantage of the iPhone 14 Plus promo. I followed all steps as instructed by a Visible support agent, including upgrading to the annua...

pk by Novice
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Cannot make payment

Cannot check out my account gives me an error "You have requested the maximum # of PINs allowed. Please try again in" do not know what to do.

Wont accept Back Market Phone deal code

Last week bought a phone through the Visible/Back Market phone deal which gave me a code to enter to activate a $20 a month deal for 24 months. Today received the phone but when I try to enter the code I recieved to activate service it says its expir...

End80 by Novice
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iPhone upgrade offer/Loan not paid off: RESOLVED

I received the email offer in October 2024 below to upgrade my iPhone and pay off the loan with Affirm. The phone was sent back to Visible and my account shows it was accepted in good working order for a value of $520. But Affirm was never paid. Afte...

I am so mad right now!

Paid for the $395 annual + service, because of the 5G UW which coverage map shows. Guess what only 4G and I'm not hidden away somewhere, I'm surrounded by businesses and residentials out in the open, the coverage map only shows 5G UW, 94954. Heres wh...