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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Port out takes too long

I requested a port out last Friday but Visible did not process it. I thought this should be an automatic process, isn't it? Is anyone in the same position as I am? Worried about losing my number.

Customer service?

I've been waiting on 3 devices for 12 hours... about 2 hours ago I finally became customer #8 but it hasn't changed since then. I think they only have 1 person working here. All I am trying to do is cancel a # port because I entered 1 digit wrong and...

Anonymous by Not applicable
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iPhone 14 pSIM to eSIM Thread

New to eSIM or working on transferring from pSIM for the new iPhone 14 ? Use this thread to discuss your switch process and experience with the latest Apple device on Visible.

Replacing a lost phone with a new phone and sim

If I lose my Visible phone, how can I restart service with another visible phone and (unactuated) sim? I cannot fiqure how to do this and retain my same phone number, as the existing phone # is not ported from another carrier. I usually travel with a...