Need help?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Can't access my account

I had an issue with my credit card denying the monthly payment and now my phone is turned off. I can't access anything in my account to put in a new credit card (I can sign in, but the normal options aren't there). I've been chatting with a rep on th...

Is a number port considered a “plan change?”

If someone uses a promo code (Switch25) to begin service at a discount with a newly issued number, will they lose the discount if they port in/transfer their old number at a later time? Essentially, is a number port considered a plan change?

Adding another phone to my plan

I just purchased the $25 plan and purchased a new phone as well. My wife wants to use Visible as well. Do I add another line to my plan or does she have to sign up for a plan for herself?