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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Customer Service

Hi I don't want to sound like I am ***** but can you actual verbally talk to someone in customer service. Trying to get help with a porting issue was like pulling teeth! Waiting extended periods of time to chat to get told something different every t...

Resolved! Issue with redownloading esim

Update: Visible finally managed to fix my issue, after 36 hours. I guess it’s not bad compared to the others who waited longer. I do have a feeling that they took awhile to do mine, and it was probably just a long queue. Because quite honestly, it wo...

Mvdisgn by Novice II
  • 9009 Views
  • 10 replies
  • 1 kudos

Phone bricked during transfer

My wife and I both have the same iPhone coming from the same Verizon account. Mine transferred with the eSIM, hers just gets a message that something went wrong. Visible keep saying 24 to 48 hours for a response, and yet we’ve heard nothing for 3-4 d...

Anonymous by Not applicable
  • 1553 Views
  • 1 replies
  • 2 kudos

Physical SIM to eSIM for existing customers

I have some good news to share with you guys who want to transfer their physical sim over eSIM. I have successfully transferred my physical sim to eSIM from the app itself. On the phone app there is this transfer feature under YOUR DEVICE. After that...

bpositive by Intermediate III
  • 15237 Views
  • 2 replies
  • 3 kudos