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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Resolved! No Redemption Code After Four Months

I was a new customer at the end of October 2022 and purchased a new phone that included a $150 gift card promotion that would be given after 3 months of payments. It has now been over 4 months, and I still have never received a redemption code for th...

Port-in promotion Eligibility after porting out of Visible

I was wondering for how long I have to be out of Visible to be able to use promotions for Switch-in. I am considering trying out GoogleFi, as the signal on my neighborhood is not that good. But if I ended up in a worst situation (bad signal, service,...

juancubo by Novice II
  • 926 Views
  • 2 replies
  • 1 kudos

Promos cancelled?

So I saw the free Beats Studio Buds and $300 gift card promo on Nov 27th and ordered an iPhone 14 pro because of those deals. I received my phone today and transferred over my old phone number and now I’m not seeing either of those promos anymore. Di...

I'm paying for someone else's account ...

I ordered a phone sent to someone in another state who will be porting his number over from a previous carrier. I set up an account on Visible.com to order the phone and get the process started.To activate the phone upon arrival, he's supposed to hav...

BMK53 by Novice
  • 1085 Views
  • 1 replies
  • 0 kudos

Query on Port-In Promotions

Hi, I am looking for buying new 5G phone from Visible phone deals. But, my current phone carrier is SimpleMobile. Does SimpleMobile carrier eligible for Port-In Promotions ? Also, will it eligible for Beats Studio buds as well as virtual gift card pr...