Need help?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

iPhone upgrade offer/Loan not paid off: RESOLVED

I received the email offer in October 2024 below to upgrade my iPhone and pay off the loan with Affirm. The phone was sent back to Visible and my account shows it was accepted in good working order for a value of $520. But Affirm was never paid. Afte...

Haven’t received my trade in credit payment

I traded in my iPhone 11. It was accepted and approved for a $100 trade in credit. I have not yet received that payment. It has been 2 weeks since it was accepted. The trade in info page says that I should have received payment within 5 days of it be...

NOT ACCEPTING PAYMENT METHOD

I just bought a brand new iPhone 15 and switched to the Visible+ Plan, and Visible is not accepting any of my payment methods to pay my bill. I have tried 3 different credit cards, my PayPal account, Apple Pay and my debit card, every single time the...

Visible Owes Me Money

Hi Visible and community, I ordered, and then returned an iPhone 12 Mini in September 2024. I have shipping confirmation from UPS that the device was shipped back to and accepted by the Visible warehouse in Fort Worth, TX. Visible has not given me my...

Brand new iPhone SE -- screen stopped working

Greetings, New Visible user here. Did the 1-year plan & bought their 128 GB iPhone SE on 8/1. Tonight, the screen has randomly developed a "slow fade" to where, when it turns on, it becomes pixellated & all down the right side of the screen becomes u...