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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

How do I return this phone?

It's been a week now since I received this phone that is completely locked and unable to activate...chat is ghosting me, booting me out, etc. I've tried every platform to get an answer and NOTHING. Supposedly my case was escalated to a special team a...

15 DAYS 100 HOURS NO SUPPORT

HOW THE HECK DO YOU REACH ANYONE AT VISIBLE? I've been trying to reach them for 15 days on the chat and spent about 150 hours waiting. You wait for hours and then the chat disconnects with no one every answering and then start over again. DO NOT SWIT...

Received wrong phone

I am trying to get in contact with Visible. The chat says they are busy its day 2, is there another way to contact them?I tried Facebook as well no luck.I received a phone that I did not order, they sent the wrong one and I want to return it and canc...

cmcl by Novice
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Phone Swap Promo

I sent in my old phone as a swap for the Midnight when I started my service. I was billed $100 for the Midnight this week. The old phone I sent in was eligible for the promotion so I don't understand why I was billed for the Midnight.