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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

No love agent

I've been trying for 3 days to speak to a live agent.. I bought a new phone from visible and it arrived with a cracked screen. I've been with visible for almost 2 yrs. They use to be great but they're going down hill. My service is getting worse and ...

Specifics on sending my phone in to swap

After a 30min chat with a Visible employee I am just more confused. I received my phone and need to send my old one in to swap. Do I use the white UPS label that was enclosed to send my old phone to Forth Worth? What do I do with the enclosed pink la...

it shouldn't be this hard

My wife has a samsung galaxy S21+ and the screen died. We started going through visible (assurance) to get it replaced, and we were told that since it's so new we can just work through samsung to get it replaced. What a nightmare. At every turn it's ...